Article 1: Definitions

1.1 In these general terms and conditions, “Petra Boutique Finds” (“PBF”) means the Sole Proprietorship, registered in the trade register of the Chamber of Commerce in Arnhem Nr 76602672 and Vat NL 8606 9655 8 B01

1.2 Customer means every visitor to the web shop, natural or legal person, who places an order at “Petra Boutique” (“PBF”).

Article 2: Applicability

2.1 These General Terms and Conditions apply to all orders at “PBF”.

2.2 By placing an order, the customer accepts the applicability of these general terms and conditions.

2.3 These general terms and conditions can only be deviated from if expressly agreed in writing and in which case the other provisions of these general terms and conditions remain in full force.

2.4 “PBF” reserves the right to amend or supplement these general terms and conditions from time to time.

Article 3: Agreement

The agreement is concluded when an order confirmation from a customer is sent by e-mail to the e-mail address specified by the customer.

Article 4: Personal data

The information provided by the customer will be treated confidentially by “PBF” and will be used for the following purposes:

– Processing the order, payment thereof and delivery to the correct delivery address

– Promoting the user-friendliness of our web shops

– In the future, any information about new updates, possible offers and newsletter (if the customer has chosen)

Article 5: Offer

5.1 “PBF” sells pre-owned items (vintage and antique), possible traces of use cannot be ruled out. This is part of the product. When you place an order you automatically agree with the following conditions. All amounts are exclusive of shipping costs. Small traces of use, which are not disturbing, are normal. If an article has significant user marks this will always be stated with the article.

5.2 Information, description, photos / images, oral, telephone or e-mail communications provided by “PBF” with regards to the offer are displayed or made as accurately as possible however cannot be guaranteed. In principle, deviations cannot give rise to compensation and / or dissolution of the agreement. If the product clearly deviates from the information on the website “PBF” will take appropriate measures to accommodate the customer.

5.3 “PBF” cannot be held to its offer if the customer should have understood, in reasonableness in social views, that the offer contains an obvious mistake or clerical error.

Article 6: Prices and Payments

6.1 All prices stated by “PBF” are expressed in Euros. All prices exclude shipping costs.

6.2 The products are margin items (no VAT items) and fall under the margin scheme. For margin items, no VAT is stated on the invoice. VAT is therefore not deductible.

6.3 Orders via the website can be paid in the following ways:

– Ideal payment

– Payment in advance by bank transfer; the customer transfers the amount due, including shipping costs.

– Credit card (all major cards)

– Paypal

6.4 The product will only be shipped once the full total amount has been credited to the bank account.

6.5 “PBF” expressly reserves the right to change prices, in particular when this is necessary on the basis of (legal) regulations.

6.6 Special offers are only valid for the period of validity as stated on the website in relation to that special offer.

Article 7: Shipping  

Shipping costs depends on the selected shipping method and the size of the parcel. The prices are listed on the site. Always happy to combine shipments. Contact us before buying however most of the items can be combined in the shopping cart.

Article 8: Customs and Import Tax

Buyers are responsible for any customs and import taxes that may apply. “PBF” is not responsible for any delays due to customs.

Article 9: Retention of title

9.1. Ownership of the products is already transferred when the products are offered at the delivery address specified by the customer. If the customer fails to receive the products, the resulting damage and costs are for his or her account.

Article 10: Returns

10.1 If desired an item can be returned. Please contact us immediately upon receipt by email. Returns are possible within 21 days after purchase / receipt of the item.

10.2 Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. The purchase amount excluding shipping and transport costs will be refunded. after the above process has been successfully completed.

10.3 “PBF” reserves the right to refuse returns or to reimburse only part of the amount if the products do not arrive in the same condition.

Article 11: Intellectual property

11.1 The customer explicitly acknowledges that all intellectual property rights of displayed information, images / photos, communications or other expressions with regard to the products and or with regard to the internet site or promotion thereof rest with “PBF” other copyright holders photos, images and pictures may not be used without our explicit permission.

Article 12: Force majeure

12.1 If one or both parties are hindered as a result of a circumstance that is not due to fault, force majeure, both parties are not obliged to fulfill any obligation.

12.2 During the period that the force majeure continues, the parties can suspend the obligations under the agreement. If this period lasts longer than 2 months, each of the parties is entitled to dissolve the agreement, without any obligation to pay compensation to the other party.

Article 13: Compensation

13.1 “PBF” can only be held liable for damage that can be attributed to its intent or fault, or that has arisen due to circumstances that lie on the basis of its risks.

13.2 “PBF” is not liable for damage caused by third parties or for consequential damage due to incorrect use or a defect that could not be foreseen by “PBF”.

Article 14: Applicable law and competent court

14.1 All rights, obligations, offers, orders and agreements to which these General Terms and Conditions apply are exclusively governed by Dutch law.